As digital transformation continues to redefine customer experience and brand loyalty, a CA Technologies global study reveals that India is a leader in the adoption of advanced agile (53%) and advanced DevOps (59%) practices across Asia Pacific and Japan (APJ). As a result, Indian decision makers are seeing up to a 63% increase in customer satisfaction and up to a 58% improvement in employee productivity, helping them create happier customers and employees.
The survey also indicates that 88% of the Indian organizations that use agile and 92% that use DevOps have gained an advantage in employee recruitment and retention – a key area that Indian leaders are focusing on to create a market differentiator and to succeed in their digital transformational journeys.
Not only is India amongst the leaders in the region in the adoption of advanced agile and advanced DevOps, local organizations also report greater benefits from these technologies than other businesses in the region.
India organizations are seeing the strongest improvements in the region for:
- Quality of development since implementing agile (60%) or DevOps (56%)
- Operational efficiency since implementing agile (58%) or DevOps (53%)
- New business growth since implementing DevOps (56%)
In addition, 93% of organizations implementing agile (and 89% implementing DevOps) have seen an improvement in the customer experience.
“Today, customer experience is driving technology – specifically software – into the heart of every company’s business model,” says Abhilash Purushothaman, Country Director, Solution Sales, India & SAARC Region, CA Technologies. “CA Technologies is playing a key role in enabling customers with the right strategy and software solutions to win in the application economy.”
The study, Accelerating Velocity and Customer Value with Agile and DevOps, conducted in alliance with Coleman Parkes polled 1,770 senior business and IT executives worldwide, with 799 from across APJ, about their attitudes towards Agile and DevOps practices and the impact they see it having on their business. The study shows a direct correlation between technology and tools to real business benefits and articulates the key benefits companies across APJ would gain from broadly implementing agile and DevOps – particularly if they went a step further to combine them by adding DevOps to an agile environment.